voxtrends
Voice of Customer Intelligence — by Skygena

Every customer signal, on one floor.

Aggregate, transcribe and analyse 15+ channels — social, reviews, helpdesk, call centre — into store-level, topic-level, action-level insights. Not another deck. Operating leverage.

15+ channels

Facebook, Instagram, X, TikTok, YouTube, Trustpilot, Google Maps, Reddit, Zendesk, App stores, news, call centre and more.

LLM-grade analysis

Sentiment that understands context and sarcasm. Topic clusters that update automatically. Not keyword counting.

Store-level heatmaps

Roll signal up to country, region, city, store. Drill from a single negative spike to the exact thread.

EN / Tagalog / Taglish

Built for code-switched markets. PH-grade lexicons across English, Tagalog, and Taglish.

Alerts that matter

Spike detection, topic emergence, app rating drops — pushed to your inbox or Slack.

Pluggable connectors

Native API, scraping, aggregator (Brandwatch / Apify / Bright Data), webhooks, file imports — pick what works.